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TLC Website Care & Maintenance

Your website is the hub of all your marketing efforts. Every outreach – social media, ads, events, PR – should drive your target markets to your website. Our job, as part of our TLC care and maintenance packages, is to keep your site running in tip-top shape. It needs to function properly and efficiently at every turn.

One of the things we’ve learned over the years is that our customers sometimes have questions or need a helping hand. For this reason, we’ve set up our TLC packages to include time for our clients to ask questions or ask for recommendations or advice.

Daily Backup

Standard | Premium | Elite

This is known as peace-of-mind. Our websites are backed up daily so when a minor update by someone in-house goes awry and an important page disappears, breathe a sigh of relief. We have the ability to restore them.

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Server Security

Standard | Premium | Elite

We scan for security flaws, malware and other things that go bump in the night. We take extra steps to protect your site. We also require heavy-duty passwords and we automatically lock out those who make repeated attempts to gain access.

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Secure Websites

Standard | Premium | Elite

Web browsers now show an “unsecure” message for those sites without the “https”. This can scare clients and cause them to worry if they should visit the website. We include a free secure certificate as part of our TLC packages.

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24/7 Monitoring

Standard | Premium | Elite

We’ve all seen the 99% uptime promise. How do we achieve this? We ping our servers every 2 minutes. In this way, we know when something’s gone afoul. When an issue is found, an email is automatically sent to us and our tech guys who immediately take action to resolve the matter. We make sure you have the ability to sell tickets, take orders and provide directions to visitors when you need it most!

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Maintenance & Licenses

Standard | Premium | Elite

You bought your website and paid for it; you now own it. All the software and licenses – like a carpenter’s tools to build a house – used to create the website are our tools of the trade and belong to us. Our TLC packages include use of them as long as we oversee the maintenance and care of your website.

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Technology Experts

Standard | Premium | Elite

We do more than build responsive design websites. We pride ourselves in working with experienced tech vendors and attending on-going training and education sessions to give you the best product and your customers the best experience. We have a very methodical process. We test new gadgets, widgets and plug-ins to make sure they work properly and don’t conflict with our existing website technology. New doesn’t always mean better.

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Customer Service

Standard | Premium | Elite

We know technology but we also know how to explain things in common sense terms. This ability is one of our greatest assets. We’re here to help. We’ll provide you a dedicated customer service email to use for website support and content updates. For larger tech-related questions, we’ll ask you to schedule time to talk with us. See Quarterly Consulting.

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Reports

Standard | Premium | Elite

We provide monthly reports that detail the updates that have been made, confirm your websites uptime, and detail that back-ups, security scans and optimization have occurred.

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Quarterly Consulting

Standard | Premium | Elite

Because our expertise extends beyond websites and tech, our TLC care and maintenance packages lets you use your allotted time for marketing, festival and event questions.

MARKETING – If you’re interested in initiating a new marketing effort and want to talk to someone, looking for suggestions on what you can do to reach a niche market or wondering if a particular tradeshow or event makes sense, let’s connect.

FESTIVALS/EVENTS – Whether you’re looking to participate in a festival or planning to organize one yourself, we’re here to provide an honest appraisal of what’s involved, what to consider and possible pitfalls.

TECH – We find many of our clients are frustrated when some tech “thing” isn’t working. They call tech support’s 800 number and then hang up with their head spinning and the situation unresolved. The vast majority of times, we can work through those challenges and find a solution.

Visit our calendar to set up a time to talk.

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Website Content Updates

Premium | Elite

The great thing about how responsive design websites are built is that clients – with a little skillset – can now make those updates themselves. If you’re just too busy, don’t want to be bothered or not interested in knowing how, we can make them for you.

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Performance Optimization

Premium | Elite

We’ve all encountered them: a slow loading website, broken links, spinning circles, videos still using Flash and photos that don’t load. At Savvy Rooster, we build websites that function properly and then as part of our TLC care and maintenance packages continue to optimize your site’s performance by utilizing the latest tools and technology.

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Ecommerce Support

Elite

You can’t see it but it happens – encrypted data is transferred from your website to third parties. In order to maintain an online store, sell festival and event tickets and take online bookings for wine tastings and tours, a secure certificate is needed. The secure socket layer (SSL) is what allows data to move securely between entities. When credit card data is stolen, customers lose trust in a company. We do our part to make sure everything is safe.

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